Shipping and Care
* Covid is still affecting both local and international shipping and minor delays are to be expected. We will keep you in the loop via email.*
Standard shipping – allow 7-10 business days due to current Covid delays. If your order is urgent, please email us to ensure a more speedy delivery.
We're happy to post Bride & Wolfe items all over the world.
We aim to ship within seven days of receiving an order. Allow two to four weeks for international shipping. Occasionally there may be a longer wait in which case Bride & Wolfe will contact you via email.
If your order is urgent, please email us to ensure a more speedy delivery.
Please be aware that any Customs charges are the responsibility of the purchaser.
For all our local friends we ship via Registered Australia Post or with a reliable courier company.
- Our products currently have FREE shipping anywhere within Australia
You may need to sign for the package upon delivery, either at your place or at your local Post Office.
Our products are shipped internationally via Registered Australia Air Post or a reputable courier company such as TNT.
We love our worldwide customers and currently offer FREE GLOBAL Shipping.
You may need to sign for the package on delivery, either at your place or, if the postman doesn't catch you, at your local Post Office. If you have any concerns or queries regarding shipping please contact us here.
We accept payment by credit card (MasterCard, Visa). We also accept Paypal payments. For our international customers we accept all major credit cards using our secure payment server.
If you have any concerns or queries regarding payments please contact us here.
Bride & Wolfe checks every purchase before sending it out to you. However, in the unlikely event of your item getting damaged in transit, please contact us within 24 hours of receiving the damaged item and we'll arrange a replacement as soon as possible. Any later then 24 hours and we are unable to offer a replacement.
International orders: Sorry far-flung peeps. Unfortunately, we cannot accept returns on international orders. If you need to contact us regarding your international order, please email info @ brideandwolfe.com.au
Exchange and refund policy
We hope the arrival of your Bride & Wolfe order fills you with unbridled joy. However, if you get more of a sinking feeling, please email us within 24 hours of receiving the order to arrange a refund (minus postage costs). We'll need you to post the piece back to us in its original packaging using registered post. As soon as we have received the undamaged item, we'll refund your money. We're also happy to replace your piece or offer credit for a future purchase.
Every single Bride & Wolfe item is hand finished.
To fully enjoy your new product, make sure you read the item's label and follow the care instructions.
Mirror wall pieces For our wall pieces remember to handle with care. Clean and dust with care following instructions on packaging. Items may dent or smash if dropped.
To hang your Bride & Wolfe wall piece you can use the tried and true method of a hook or nail – much like hanging a painting – or you can use one of any number of non-permanent sticky hooks widely available in hardware stores and craft shops.
We recommend 3M's 'command adhesive hooks' at home. They're perfect for Bride & Wolfe pieces and can be easily removed leaving no marks on your surfaces.