Shipping and Care

SHIPPING

We're happy to post Bride&Wolfe items all over the world. The further flung, the better! All orders will be processed the day we receive payment confirmation.

Orders within Australia may take up to 14 days so please let us know if you need your Bride&Wolfe piece more quickly. We aim to ship International orders within 7 business days but they may take between 3-4 weeks to arrive. Occasionally there may be a longer wait in which case you will be contacted via email. Please be aware that any Customs charges are the responsibility of the purchaser.

 

PAYMENT

For our international customers we accept all major credit cards on our secure Paypal server. For orders within Australia we will also accept cheques , money orders and internet banking payments. If you'd prefer one of these options please contact us here.

 

INTERNATIONAL SHIPPING

All prices are in Australian Dollars.

International shipping costs range from AU$16 - AU$49 per order depending on destination and weight of parcel.
We love our world wide customers- so we cap our international shipping charges- this means that your order, no matter how large or heavy, will never be more than AU$49. 

International shipping of Large 70cm Circle Shelves is capped at AU$49 (this includes tracking and insurance).

See Shopping Cart for exact amount after you've entered your order.

All our products are shipped internationally via Registered Australia Air Post. You'll need to sign for the package upon delivery, either at your place or, if the postman doesn't catch you, at your local Post Office. If you have any concerns or queries regarding shipping please contact us here

 

DOMESTIC SHIPPING (within Australia)

For all our local friends we ship via Registered Australia Post or with a courier company. You'll need to sign for the package upon delivery, either at your place or at your local Post Office. 

Most of our smaller products have a $5 flat shipping rate anywhere within Australia.

Circle Shelves, Heart Shelves and The Mesh Series Shelves have a $5 flat shipping rate anywhere within Australia.

Large Circle Shelves currently have FREE SHIPPING anywhere within Australia.

If you have any concerns or queries regarding shipping please contact us at: info@brideandwolfe.com.au

 

CARE

We craft every Bride&Wolfe object with the expectation that it will be displayed for many, many years. However, our pieces can be damaged if not handled with care.

Our Circle Shelves are built from solid OAK and WHITE ASH that are known for their varied textures - we hope you appreciate the idiosyncrasies of these beautiful timbers. To clean use a soft damp cloth. 

For our sculptures remember to handle with care- they may dent if dropped and can be cleaned using a soft damp cloth.

To ensure your wall hanging lasts long enough to be an heirloom, please:

  • hold it only by the string.
  • hang it where it will be sheltered from wind, rain and slamming doors.
  • learn to love the minor variations in texture and finish - like an artist's signature, they're your guarantee that every piece is finished by hand.

To hang your Bride&Wolfe wall hanging you can use the tried and true method of a little hook or nail, like hanging a painting, or you can use one of any number of non-permanent sticky hooks widely available in hardware stores and craft shops. We use 3M's 'command adhesive hooks' at home. They're perfect for Bride & Wolfe pieces and can be easily removed leaving no marks on your surfaces. 

 

RETURNS

We hope the arrival of your Bride&Wolfe order will see you spilling over with joy. However, if you get more of a sinking feeling, please email us within 7 days of receiving the order to arrange a refund (minus postage costs). We'll need you to post the piece back to us in its original packaging using registered post. As soon as we have received the undamaged item, we'll refund your money. We're also happy to replace your piece or offer credit for a future purchase. We'll work something out!

In the case of breakage in transit please contact us within 24 hours of receiving the damaged item and we'll arrange a replacement as soon as possible. Any later then 24 hours and we are unable to offer a replacement.

International orders: Unfortunately we cannot accept returns on international orders. If you need to contact us regarding your international order please do so at info@brideandwolfe.com.au

(NB. Some computer screens have colour variations that may slightly differ from the original Bride & Wolfe item.)