If you can’t find the answer to your question here then get in contact with us.
1. What happens if I want to order something that is out of stock?
Send us an email ([email protected]). We may be able to order more stock for you. In some instances, stock will be permanently unavailable. Other times there may be a wait. We’ll try our very hardest.
2. How are my precious objects sent and when will they arrive at my door?
We ship and track all orders with Australia Post or with a reliable courier company.
Standard shipping – allow 14 business days (Packages to major cities please allow up to three to five business days. Areas outside of major cities please allow up to 10 days. For remote areas please allow up to 14 days). We process orders the day we receive payment confirmation.
3. Do you ship internationally?
We're happy to post Bride & Wolfe items all over the world. The further flung the destination, the better! We process orders the day we receive payment confirmation.
International shipping (outside of Australia) – allow three to four weeks. Occasionally there may be a longer wait in which case Bride & Wolfe will contact you via email. We aim to ship orders within seven days of receiving an order. Please be aware that any Customs charges are the responsibility of the purchaser.
4. How much will it cost me in postage?
For all our local friends we ship via Registered Australia Post or with a reliable courier company.
You may need to sign for the package upon delivery, either at your place or at your local Post Office.
All our products are priced in AUD dollars. Our products are shipped internationally via Registered Australia Air Post or a reputable courier company such as TNT.
The cost of international shipping ranges from AU$16 - AU$49 per order depending on destination and weight of parcel.
We love our worldwide customers – so we cap our international shipping charges. This means that your shipping shouldn't cost more than AU$49 per item.
International shipping of Large 70cm Circle Shelves is capped at AU$49 (this includes tracking and insurance).
You may need to sign for the package on delivery, either at your place or, if the postman doesn't catch you, at your local Post Office. If you have any concerns or queries regarding shipping please contact us here.
5. What payment methods do you use and is it safe?
We accept payment by credit card (MasterCard, Visa, American Express and Diners). We also accept Paypal payments. For our international customers we accept all major credit cards using Paypal’s secure payment server. For orders within Australia we accept cheque, money orders and internet banking payments.
If you have any concerns or queries regarding payments please contact us here.
6. What is your exchange or refund policy?
We hope the arrival of your Bride & Wolfe order fills you with unbridled joy. However, if you get more of a sinking feeling, please email us within seven (7) days of receiving the order to arrange a refund (minus postage costs). We'll need you to post the piece back to us in its original packaging using registered post. As soon as we have received the undamaged item, we'll refund your money. We're also happy to replace your piece or offer credit for a future purchase.
7. What happens if my items arrive damaged or faulty?
Bride & Wolfe checks every purchase before sending it out to you. However, in the unlikely event of your item getting damaged in transit, please contact us within 24 hours of receiving the damaged item and we'll arrange a replacement as soon as possible. Any later then 24 hours and we are unable to offer a replacement.
International orders: Sorry far-flung peeps. Unfortunately, we cannot accept returns on international orders. If you need to contact us regarding your international order, please email info @ brideandwolfe.com.au
8. How should I care for my products?
Every single Bride & Wolfe item is hand finished. This may mean slight variations in paint or varnish texture of your piece.
To fully enjoy your new product, make sure you read the item's label and follow the care instructions.
Our Circle Shelves are built from solid oak, a timbe that is known for its varied textures - we hope you appreciate the idiosyncrasies of these beautiful timbers. To clean use a soft damp cloth.
Mirror wall pieces and sculptures
For our wall pieces and sculptures remember to handle with care. Items may dent or smash if dropped.
To ensure your wall piece lasts long enough to be an heirloom, please:
9. How do hang my wall piece?
To hang your Bride & Wolfe wall piece you can use the tried and true method of a hook or nail – much like hanging a painting – or you can use one of any number of non-permanent sticky hooks widely available in hardware stores and craft shops.
We recommend 3M's 'command adhesive hooks' at home. They're perfect for Bride & Wolfe pieces and can be easily removed leaving no marks on your surfaces.
10. My piece looks different in person than on my computer screen. Why is that?
Some computer screens have colour variations that may slightly differ from the original Bride & Wolfe item. Keep in mind that each piece is hand finished. Minor variations in texture and finish can be expected. If it’s really, really not to your liking, see Q. 6.