We're happy to post Bride&Wolfe items all over the world. The further flung, the better! All orders will be processed the day we receive payment confirmation. Orders within Australia may take up to 14 days so please let us know if you need your Bride&Wolfe piece more quickly. We aim to ship International orders within 7 days but they may take between 3-4 weeks to arrive. Occasionally there may be a longer wait in which case you will be contacted via email. Please be aware that any Customs charges are the responsibility of the purchaser.
For our international customers we accept all major credit cards on our secure SSL server. We also accept paypal payments. For orders within Australia we will also accept cheques , money orders and internet banking payments. If you'd prefer one of these options please contact us here.
INTERNATIONAL SHIPPING - new pricing for 2011
All prices are in Australian Dollars, for exchange rates please use the tab on our product page.
International shipping is $16 to $38 per order depending on destination and weight of parcel.
See Shopping Cart for exact amount after you've entered your order.
All our products are shipped internationally via Registered Australia Air Post. You'll need to sign for the package upon delivery, either at your place or, if the postman doesn't catch you, at your local Post Office. If you have any concerns or queries regarding shipping please contact us here
DOMESTIC SHIPPING (within Australia and New Zealand) - new pricing for 2011
For all our local friends we ship via Registered Australia Post or with a courier company. You'll need to sign for the package upon delivery, either at your place or at your local Post Office.
purchases less than $100 = $6 postage
purchases more than $100 = $10 postage
Circle Shelves = $16 postage
If you have any concerns or queries regarding shipping please contact us here
We craft every Bride&Wolfe object with the expectation that it will be displayed for many, many years. However, our pieces can be damaged if not handled with care. To ensure your silhouette lasts long enough to be an heirloom, please:
-hold it only by the string.
-hang it where it will be sheltered from wind, rain and slamming doors.
-learn to love the minor variations in texture and finish - like an artist's signature, they're your guarantee that every piece is finished by hand.
For our sculptures remember to handle with care- they may dent if dropped and can be cleaned using a soft damp cloth.
Our Circle Shelves are made from Australian blackwood and white ash that are known for their varied textures - we hope you appreciate the idiosyncrasies of these beautiful native timbers. To clean use a soft damp cloth.
To hang your Bride&Wolfe wall hanging you can use the tried and true method of a little hook or nail, like hanging a painting, or you can use one of any number of non-permanent sticky hooks widely available in hardware stores and craft shops. We use 3M's 'command adhesive hooks' at home. They're perfect for Bride&Wolfe pieces and can be easily removed leaving no marks on your surfaces. For windows, we use small, clear suction cups with hooks, available in newsagents and office supplies stores, but do use with care, and a small blob of bluetack on the back is a great idea for peace of mind.
We hope the arrival of your Bride&Wolfe order will see you spilling over with joy. However, if you get more of a sinking feeling, please email us within 7 days of receiving the order to arrange a refund (minus postage costs). We'll need you to post the piece back to us in its original packaging using registered post. As soon as we have received the undamaged item, we'll refund your money. We're also happy to replace your piece or offer credit for a future purchase. We'll work something out!
In the case of breakage in transit please contact us within 24 hours of receiving the damaged item and we'll arrange a replacement as soon as possible. Any later then 24 hours and we are unfortunately unable to offer a replacement.
(NB. Some computer screens have colour variations that may slightly differ from the original Bride&Wolfe item.)